Before you send
Include the useful details.
Your shift or timesheet reference, the date, whether the query concerns pay or an invoice, and a clear description of the issue.
Finance support
A clear question.
A traceable conversation.
Keep pay, approved-hours and invoice questions connected to the right shift and the right CMB team.
Let’s get the
details right.
Use your portal to follow approved-hour records and raise a finance query. If your account is not active, contact the team by email or telephone.
Pay & payroll
Ask about an approved timesheet, the recorded payroll stage or a rate discrepancy. Actual payroll is handled separately.
Invoices & charges
Clients can ask about recorded invoice references, approved-hour charge estimates and agreed billing arrangements.
Hours & sign-off
Follow timesheets awaiting approval or returned for correction, and raise a query about disputed hours.
The portal does not process bank transfers, calculate tax or issue payslips. Payment dates, payroll cut-offs and invoice terms follow your confirmed written arrangements. Do not send bank or card details through portal messages.
A useful next read
A little clarity.
A better next step.
From completed shift to approved timesheet
Understand CMB’s timesheet process: actual shift hours, staff declaration, client review, returned corrections, approval and finance follow-up.
Read the guide Before your first agency shift: a calmer startPrepare for a first healthcare agency shift with a clear booking, arrival plan, local induction, named contact and an accurate end-of-shift timesheet.
Read the guide