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18 answers
How do I join CMB?
Send your interest through the application page. A portal account is a separate registration with email verification and CMB approval. Registration alone does not confirm a shift.
Link to this answerAre the role cards confirmed vacancies?
The public role cards are talent-pool expressions of interest. CMB confirms actual assignments, locations and agreed terms separately. Approved staff can review published shifts in their portal.
Link to this answerWhat will I need for onboarding?
Requirements depend on the role and assignment. CMB will discuss identity, right to work, references, professional registration where applicable, training and the appropriate disclosure checks. Share sensitive evidence only through the secure process agreed with CMB.
Link to this answerHow does funded DBS support work?
Eligible staff can request a funded review through CMB Privileges. CMB checks the actual duties and applicable disclosure system before arranging an application. Read the DBS support conditions.
Link to this answerDoes requesting a shift confirm my booking?
No. A staff request records interest and acceptance of the displayed rate and terms. Wait for CMB to confirm your booking before attending.
Link to this answerWhat if I need to cancel or change a shift?
Use the portal cancellation request and the agreed phone/site escalation route for urgent changes. A confirmed booking remains in place until CMB records its decision. Your agreed assignment terms apply.
Link to this answerWhen should I complete my timesheet?
After the shift finishes, record the actual start, finish and unpaid break. Check the worked hours, then submit your account-based declaration for client review.
Link to this answerWhat happens if my hours are returned?
Read the client’s note, correct the actual hours or break as needed and resubmit. Approved hours are locked; raise a support query if an approved record needs investigation.
Link to this answerWhen will I be paid?
Your agreed payroll arrangements determine payment dates. The portal records approved hours and external payroll progress. It does not move money or promise instant payment. Contact CMB for the terms that apply to you.
Link to this answerWhere can clients find invoice information?
Authorised client users can see approved hours, charge estimates and recorded invoice references for their organisation. Final invoices and statements are handled through the agreed finance process.
Link to this answerDoes CMB Learning issue course certificates?
The workspace links to agreed external learning and records completion declarations for CMB review. Certificates come from the actual provider; a portal status is not a new qualification or accreditation.
Link to this answerWhen can I request a uniform and badge?
Staff can request the initial complimentary set at registration or through CMB Privileges, selecting top and trouser sizes separately. CMB confirms onboarding, role and placement requirements before issue. See uniform guidance.
Link to this answerWhen does a referral reward qualify?
The accepted offer sets the reward choices and shift/hour target. The first seven calendar days of confirmed work must finish and the relevant shifts need approved timesheets with no unresolved cancellation. CMB reviews genuine new introductions before fulfilment.
Link to this answerHow do I request staff?
Send a staffing enquiry with the role, location, dates, times and requirements. Approved clients can submit shift requests in CMB Client. A request is not a confirmed supply agreement; CMB reviews availability and terms.
Link to this answerWhy can’t I access the portal yet?
Portal access may still be being prepared, or your email/account may be awaiting verification and approval. Use portal support if you need help. Do not share passwords or sign-in codes.
Link to this answerWhy was I asked to sign in again?
Sessions expire to protect account access. Sign in again, review the record and resubmit any unfinished action yourself. Failed changes are not automatically sent after login.
Link to this answerCan I download the CMB app?
Native CMB Professional and CMB Client apps are future concepts. No app-store version is currently advertised. Explore the app direction or send an early-access enquiry.
Link to this answerWhich locations does CMB cover?
CMB welcomes UK recruitment enquiries from its registered base in Yeovil. Availability, suitable staff and any additional requirements are confirmed for each assignment; the website does not guarantee supply in every region.
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